Last Updated: October 14, 2025
At 16888 Remote Solutions, we understand that when you invite us to remotely access your device, you are placing a tremendous amount of trust in us. We value that trust above all else. This Privacy Policy outlines exactly how we handle your data, the tools we use, and the strict protocols we follow to ensure your security.
If you have any questions regarding this policy, please contact our Data Protection Officer at privacy@1688816888.shop.
1. Website Data Collection & Advertising
To maintain our website and provide free educational content, we utilize third-party services that may collect data via cookies and usage identifiers.
Google Ecosystem (Site Kit, Analytics, AdSense)
We use Google Site Kit to integrate various Google services.
- Google Analytics: We collect anonymized data on how visitors use our site (e.g., which pages are most popular, session duration). This helps us improve our service offerings. This data does not identify you personally.
- Google AdSense: We display advertisements provided by Google. Google uses cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google’s Ad Settings.
Adcash
We may also utilize Adcash to display relevant advertisements. Adcash uses cookies and similar technologies to measure the effectiveness of their campaigns and to prevent fraud (e.g., ensuring the same person doesn’t see the same ad too many times).
2. Remote Support Operations & Security
This is the core of our service, and we maintain strict protocols to protect your device.
The Tools We Use
We utilize industry-standard remote desktop software: RustDesk and AnyDesk. Both utilize banking-level TLS 1.2 encryption technology to protect your computer from unauthorized access.
Your Consent is Mandatory
We cannot and will not access your device without your explicit permission.
- Connection Protocol: A remote session can only begin when you provide our technician with the unique Confirmation Code or Desk ID generated by the software on your screen.
- Termination: You retain full control. You can terminate the remote session at any time by closing the software or clicking “Disconnect.”
Session Recording Policy
To ensure quality assurance and protect both parties in the event of a dispute, all remote sessions are recorded.
- Purpose: These recordings are strictly for internal investigation and dispute resolution (e.g., if a client claims a file was deleted in error).
- Restriction: These recordings are never used for training purposes, marketing, or public display. They are stored in an encrypted offline environment and are automatically deleted after the retention period unless required for an active investigation.
3. Communication & Data Retention
We believe in keeping a clear record of our service history.
Communication Channels
We communicate with clients via Google Chat, WhatsApp, and Telegram.
- While we ensure our devices are secure, please note that these are third-party platforms. We encourage you to review their respective privacy policies regarding data encryption and storage.
- Data Retention: To maintain a history of service requests and solutions provided, we retain all chat logs, email correspondence, and contact information for a minimum of 2 years. This allows us to reference previous issues if you return for future support.
4. Payment Processing
16888 Remote Solutions does not store or process your debit/credit card information on our servers.
- All payments are handled securely by Stripe.
- When you make a payment, your financial data is transmitted directly to Stripe via an encrypted connection. We only receive a confirmation that the payment was successful and the necessary transaction ID for our accounting records.
5. Your Rights
You have the right to request:
- Copies of your personal data held by us.
- Correction of any inaccurate information.
- Deletion of your data (subject to our legal obligation to retain records for tax and dispute resolution purposes).
To exercise these rights, please email privacy@1688816888.shop.