16888 Remote Solutions

Terms and Conditions of Service

Last Updated: October 14, 2025

Welcome to 16888 Remote Solutions. By purchasing a service or booking a remote session with us, you agree to be bound by the following Terms and Conditions. Please read them carefully. These terms constitute a legally binding agreement between you (“The Client”) and 16888 Remote Solutions (“The Company,” “We,” “Us”).

1. Nature of Service & Refund Policy

16888 Remote Solutions provides intangible, irrevocable digital services.

Unlike a physical product that can be returned to a shelf, our “product” is the time, expertise, and technical labor of our specialists. Once a service has been purchased and the booking is confirmed, our resources have been allocated to you.

No Cancellations or Refunds

  • All Sales Are Final: Due to the nature of digital services, we do not offer refunds once an order is placed.
  • No “Change of Mind”: We cannot offer refunds if you decide you no longer need the service, or if you find a solution elsewhere after booking.
  • The “Unfixable” Scenario: In the rare event that we attempt to fix your device but are technically unable to resolve the specific agreed-upon issue due to hardware limitations (e.g., a physical motherboard failure rather than a software glitch), a partial refund may be issued at the sole discretion of 16888 Remote Solutions, minus a diagnostic fee.

2. The 16888 Service Guarantee (14-Day Warranty)

While we do not offer refunds, we stand firmly behind the quality of our work. We offer a 14-Day Service Warranty on all completed tickets.

How It Works

If the exact same issue we fixed re-occurs within 14 days of the session, we will perform a follow-up remote session at no additional cost to rectify the problem.

Practical Examples of Coverage

  • Covered: We fixed a “boot loop” on your Android device. Three days later, without you installing new apps, the phone enters a boot loop again. We fix this for free.
  • Not Covered: We removed a virus from your Windows PC. Two days later, you download a new file and get infected by a different virus. This requires a new booking.
  • Not Covered: We flashed PixelOS onto your device. A week later, you decide you want to switch to LineageOS instead. This is a new service request.

3. Software Eligibility: Stable Releases Only

To ensure the stability and security of your device, we strictly operate only on “Stable” and “Official” software releases. We are a repair and optimization company, not a test lab.

We Do Not Support:

  • Beta / Developer Previews: We will not install or troubleshoot Windows Insider Builds, Android Developer Previews, or iOS Beta profiles. These versions contain known bugs by design.
  • “Nightly” or “Experimental” Builds: When dealing with Custom ROMs (e.g., LineageOS, PixelExperience), we only install builds marked as “Stable” or “Official.” We will not flash “Nightly” or “Unofficial” builds found on forums, as they often lack critical drivers.
  • Alpha / Early Access: Any software that is not commercially released to the general public.

Why this rule exists:

Example: If a client requests the installation of a “Beta” version of Android 16 before it is released, features like Google Pay or Banking Apps will almost certainly fail due to security certification (SafetyNet/Play Integrity) issues. We cannot guarantee functionality on unfinished software; therefore, we do not service it.

4. Android Flashing & Custom ROM Risks

For clients utilizing our Android Flashing Services (Stock to Custom ROM), you acknowledge the inherent risks associated with modifying firmware.

  • The “Bricking” Risk: While our technicians are experts and follow precise safety protocols, flashing a device always carries a microscopic risk of “bricking” (rendering the device unresponsive) due to sudden power loss, faulty USB cables on the client side, or hardware-level storage failure.
  • Client Waiver: By authorizing the remote flashing service, you accept this risk. 16888 Remote Solutions is not liable for hardware failure that occurs during the flashing process if the failure is caused by the device’s physical condition or connection stability.
  • Knox / Warranty Void: Flashing a Custom ROM (especially on Samsung devices) will permanently trip the “Knox” security counter and void the manufacturer’s warranty. You acknowledge this consequence.

5. Client Responsibilities

For a successful remote session, the Client must ensure:

  1. Stable Internet: A consistent connection is required (Ethernet preferred for flashing).
  2. Power Supply: Laptops and phones must be charged to at least 80% or plugged into a power source.
  3. Data Backup: This is critical. While we take every precaution, manipulating operating systems (especially re-installing Windows or Flashing Android) can result in data loss. You are solely responsible for backing up your photos, documents, and keys before the session begins. 16888 Remote Solutions is not responsible for data loss.

6. Contact & Disputes

If you have questions regarding your service eligibility or need to claim your 14-Day Warranty, please contact us immediately.

  • Email: support@1688816888.shop
  • Disputes: Any attempt to initiate a chargeback via Stripe without first contacting our support team for resolution will result in a permanent ban from using our services and the immediate termination of any ongoing support.